Introduction
Phoenix Crest Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our Website.
Information We Collect
1. Personal Information: When you fill out forms on our Website, we may collect:
Name
Email address
Phone number
Business details
2. Non-Personal Information:
IP address
Browser type
Usage data (via cookies or analytics tools)
Application-to-Person Messaging (A2P 10DLC)
1. Purpose of Messaging Phoenix Crest Agency may use A2P 10DLC to send automated SMS and MMS messages for purposes including, but not limited to:
Appointment confirmations and reminders
Marketing campaigns
Service updates and notifications
Account management communications
2. Consent to Receive Messages By providing your phone number on our Website or through our services, you consent to receive automated text messages from Phoenix Crest Agency. Standard messaging and data rates may apply as per your mobile carrier’s terms.
3. Opt-Out
You can opt-out of receiving marketing text messages at any time by replying “STOP” to any message you receive.
For other types of communications (e.g., appointment reminders), please contact us at support@thephoenixcrest.com for assistance with opting out.
4. Message Frequency The frequency of messages may vary depending on the nature of your engagement with Phoenix Crest Agency.
5. Data Usage We may collect and store information related to message delivery and engagement for analytics and service improvements. Refer to our Privacy Policy for details on how your data is handled.
6. Liability Phoenix Crest Agency is not responsible for delayed or undelivered messages caused by factors beyond our control, including issues with mobile carriers or third-party service providers.
7. Third-Party Messaging Platforms Our messaging services may be facilitated by third-party platforms such as Twilio. By engaging with our services, you agree to the terms and conditions of these third-party providers.
How We Use Your Information
We use your information to:
Provide and improve our services.
Communicate updates, promotions, or support.
Personalize your experience on our Website.
Sharing Your Information
We do not sell your personal information. However, we may share it with:
Service providers assisting in our operations (e.g., hosting or payment processors).
Legal authorities, if required by law.
Cookies
Our Website uses cookies to enhance user experience. By using our Website, you consent to the use of cookies. You may disable cookies through your browser settings.
Data Security
We implement reasonable measures to protect your information. However, no method of transmission or storage is 100% secure.
Your Rights
You may request to:
Access the personal information we hold about you.
Correct inaccuracies in your data.
Delete your personal information.
To exercise these rights, contact us at support@thephoenixcrest.com.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Revised” date.
Contact Us
If you have any questions or concerns about our Privacy Policy, please email us at support@thephoenixcrest.com.
